Frequently Asked Questions

Orders & Deliveries

How much is delivery?

Delivery is completely free if you order over £65. If your order is under £65 then there is a delivery charge of £3.99.

For deliveries being sent abroad please see our delivery page for the latest prices.

How long does delivery take?

We aim to despatch your order in a 48 hour period and delivery can take 1-3 days from despatch.

What couriers do you use?

For most orders we use Royal Mail. If your parcel contains a lot of products and weighs over 2kg we will use a courier service and for this we use DPD.

What should I do if my order has not arrived?

Please contact us via email on info@natureshealthbox.co.uk or simply chat to us through our website.

Will my order require a signature upon delivery?

Usually no. However, if your order is of high value, your order may require a signature upon delivery.

Returns

What happens if my product arrives damaged or becomes faulty?

Natures Healthbox makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged or faulty, customers should contact us within a reasonable time of receipt to report the problem.

Customers will be sent a replacement product along with a pre-paid label to return the damaged or faulty item. For larger items we may arrange a collection via a courier service. However, customers will be informed of this when they contact us.

Customers requesting a refund, rather than a replacement product, will be sent a pre-paid label to return the damaged or faulty item. For larger items we may arrange a collection via a courier service. However, customers will be informed of this when they contact us. Once the item has been returned we will issue a full refund including any original delivery costs.

Damaged or faulty products - Delivery destinations outside the UK

Natures Healthbox makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged or faulty, customers should contact us within a reasonable time of receipt to report the problem.

How do I arrange a return?

f you wish to return an item to us then please contact us via email info@natureshealthbox.co.uk. We regret we cannot accept returns on Food items or Feminine Hygiene products unless faulty

Where do I return an order to?

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Products

Why can’t I pay for CBD products via PayPal?

Unfortunately, it is against PayPal policy to sell CBD products using the PayPal payment method. We have been in touch with PayPal regarding this as they do allow bigger companies to do so, but when asked they stated they had no comment to make.

Is CBD products safe to use?

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Are your products ethically sourced?

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Do you offer fair trade products?

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Packaging

Do you use plastic in your parcels?

We use very little plastic in our orders now. On some occasions we may need to use bubble wrap to protect items such as glass.

Please see our Eco Packaging page for more information on the materials we now use.

Cardboard bubble wrap

You can contact us and arrange to send your items back - please see returns page (make this a hyperlink to returns page) for full terms.

ECO-FLO

A lot of our customers think we are using polysttyrene when there order arrives. This is not the case. The wotsit type things you find in your delivery are made from starch and dissolve in water

You can read more about ECO FLO by clicking here.

ECO FLO FAQ'S

EcoFlo may be 100% biodegradable, but does it perform as well?

Yes, if not better! Independent tests by Brunel University and the University of Humberside show that EcoFlo prevents product migration and provides better impact protection than polystyrene

EcoFlo may be 100% biodegradable, but does it perform as well?

Yes, if not better! Independent tests by Brunel University and the University of Humberside show that EcoFlo prevents product migration and provides better impact protection than polystyrene.

EcoFlo is made from starch. What difference does that make?

EcoFlo is biodegradable and conforms to EN13432, making it suitable for domestic or municipal compost. It will dissolve in water which eliminates the problem of littering. Starch is an annually renewable resource, not a depleting resource like petro-chemical based polystyrene.

Is the production process environmental?

Yes! We use a low energy, single stage production process, compared to the multi stage, high energy process used for producing polystyrene. EcoFlo uses steam instead of pentane gas as the blowing agent.

© 2013-2021 Orgnat Ltd T/A Natures Healthbox, Unit 5, Westergate Business Centre, Westergate Road, Brighton BN2 4QN. All Rights Reserved.